Position Available: Bike Service Technician
Status: FullTime
Reports to: Store Manager
Location: Colorado Springs, CO
Job Summary: To assist in store service operations, to expertly provide quality tune-ups and repairs, and offer a world-class customer experience, contributing to the success of the team and the entire company.
Description:
• Interface with the customer to assess service needs
• Inspect, repair, and service customers’ bicycles
• Assist in generating bike and accessory sales
• Complete accurate work order paperwork and prioritize work orders in an expedient manner
• Serve as a knowledgeable resource to customers
• Demonstrate a professional standard of customer service
• Adhere to a all company policies and guidelines
• Maintain organization and cleanliness standards
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policy
• Communicate with store management to achieve a seamless customer experience and maximize profitability
• Other duties as assigned
Qualifications:
• 1 year bike mechanic experience required
• Experience with various bike components, service tools, and machinery specifically pneumatic shock overhaul, hydraulic brake overhaul, tubular set-up and wheel building required
• Basic computer skills with ability to learn cash register required
• Strong customer service skills required
• Experience with retail and rental POS systems preferred
Position Available: Assistant Store Manager
Status: Full Time
Reports to: Store Manager
Location: Colorado Springs, CO
The Assistant Store Manager will assist in managing the sales, rentals, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world-class guest experience.
Job Responsibilities:
• Generate sales, demonstrate and maintain a professional standard of guest service
• Assist Store Manager in maintaining an enthusiastic and professional standard of guest service
• Provide training resources for employees in POS, product knowledge, guest service, and sales
• Administer company policies and guidelines
• Assist Store Manager in communicating company values and goals to the employees
• Assist Store Manager in monitoring and controlling a daily payroll budget
• Maintain merchandising and cleanliness standards
• Manage inventory control and meet or exceed inventory goals
• Enforce company cash handling and other Loss Prevention policies and procedures
• Recruit and assist in training and maintaining a quality core staff
• Remain current on new industry products and trends; demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policies and standards
• Other duties as assigned
Job Requirements:
• High school diploma or equivalent - Required
• 1 year of retail experience - Required
• 1 year of supervisory experience - Required
• Proficient in Microsoft Office applications - Required
• Excellent communications skills both written and verbal - Required
• Self-motivated with the ability to multi-task - Required
• Experience in the bike retail and service field - Required
• Familiarity with rental and retail POS systems - Preferred
Position Available: Store Manager
Status: Full Time
Location: Colorado Springs, CO
Bicycle Village is Colorado's finest bike shop and an integral part of the Colorado cycling community. Our customers are a diverse cross-section of multicultural people, from novice riders who enjoy cycling for recreation, to world-class professional athletes and everything in between. They expect the best from us whether they are shopping for bikes, components, clothing or accessories. And at BV it's not good enough to do just enough, we consistently exceed expectations.
The role of the BV Store Manager is to manage the sales, rentals, staff, and operational and merchandising functions of the store to attain maximum profitability, productivity, and a world - class guest experience.
Job Responsibilities:
• Generate sales, and demonstrate and maintain a professional standard of guest service
• Evaluate sales trends and create methods for sales growth
• Manage inventory control and meet or exceed inventory goals
• Role model and administer company policies and guidelines
• Recruit, hire, train, coach, and maintain a quality core staff
• Enforce company cash handling policies and procedures, and other loss prevention policies
• Provide training resources in POS, product knowledge, guest service, resort information, and sales
• Conduct performance appraisals for and coach development of staff on a regular basis
• Maintain all company paperwork according to policies and standards
• Communicate ideas or issues with the Regional Manager
• Manage operational budget
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Be energetic, motivated, and possess the ability to multi-task
• Other duties as assigned
Qualifications:
• At least 3 years of management experience in the cycling industry - Required
• At least 5 years of cycling industry experience - Required
• High school diploma or equivalent - Required
• 2 years of retail experience - Required
• Proficient in Microsoft Office applications - Required
• English fluency - Required
• Excellent communications skills both written and verbal - Required
• Self-motivated with the ability to multi-task - Required
• Familiarity with rental and retail POS systems - Preferred
